In line with its commitment to innovation and response to evolving market needs, Globe is set to launch a new service allowing Globe Prepaid customers to upgrade from a physical SIM to eSIM and retain their current number.
“This new offer is part of our drive for wider adoption of eSIM. We’re not just keeping up with the digital needs of our customers, we’re propelling them into the future of connectivity,” said Givielle Florida, Head of Globe Prepaid.
How to change your old SIM to eSIM
The eSIM upgrade is available for Globe Prepaid customers via the GlobeOne app, which features an eSIM-compatibility check to ensure users’ devices are ready for the upgrade. The app offers seamless download and installation once purchased. The upgrade costs just P99.
To upgrade your physical SIM to an eSIM, simply go to the GlobeOne app, click on SIM Hub > Change SIM > eSIM and follow the on-screen instructions on your device. Then install the eSIM by scanning the QR code from your email and enjoy your new eSIM with the same mobile number.
This follows the successful introduction of eSIMs for Globe Prepaid subscribers earlier this year, creating an end-to-end digital experience for its customers.
Globe earlier unveiled new features of its digital platforms including GlobeOne app and Globe Online.
Globe customers can save time and effort with the new and improved GlobeOne app and Globe’s online shop, Globe Online.
GlobeOne features
According to Globe, the new GlobeOne will allow customers to:
- Manage your account
- Pay bills effortlessly: Not just your Globe bills, but other utilities too!
- Buy load and promos with a few taps
- Earn and redeem points with Globe Rewards
- Upgrade your prepaid SIM to 5G
- Update your existing mobile plan
- Seek help 24/7
Through the app, customers can also get assistance for the following: Broadband repair request and bill inquiry.
Further, Globe said if you’re a new customer wanting to join the Globe family or an existing customer who wants to renew their mobile plan, Globe Online is your go-to destination.
What customers can do with Globe Online
With Globe Online, you can:
- Apply for a new postpaid mobile or broadband plan
- Enjoy hassle-free renewal
- Add broadband a plan to your existing postpaid account, no documents required
“We’re constantly looking for ways to make our customers’ lives easier. GlobeOne and Globe Online bring the power of a Globe store right to your fingertips,” said Coco Domingo, Globe VP of Product Management and Experience Architecture.
“Treat GlobeOne app and Globe Online as your personal assistant. We’ve reimagined the store experience to put you in control of your services,” added Crisela Magpayo-Cervantes, Globe VP of Marketing Communications.Download or update GlobeOne app from your app store or visit Globe Online.
