Fiber broadband provider Converge has the most reliable fixed broadband services in the Philippines, telecom market insights company Opensignal said in an analysis.
Opensignal said Converge triumphs for Reliability Experience with a score of 495 points on a 100-1000 point scale, beating dominant carrier PLDT by 60 points.
Opensignal’s Broadband Reliability Experience metric measures the entire user experience, from establishing a connection to successfully completing tasks like streaming video, browsing the web, and scrolling through social media.
Globe wins Consistent Quality outright
Opensignal said users see the most consistent services on Globe’s network — as the ISP claims this award with a score of 65.9%, ahead of second-placed PLDT.
These scores represent the percentage of users’ tests that have met the minimum recommended performance thresholds to watch HD video, complete group video conference calls and play games.
Converge is first for Download Speed, PLDT wins Peak Download Speed
Converge users see the fastest download speeds in the Philippines, as the ISP wins Download Speed outright with a score of 65Mbps.
Meanwhile, PLDT is the outright winner for Peak Download Speed, with a score clocking in at 312.8Mbps. Both these ISPs are joint winners of the Upload Speed award.
The Video Experience award goes to Converge
Converge wins the Video Experience award with a score of 70.9 points on a 100-point scale. It is the only ISP in the Philippines to place in the Very Good (68-78) category. This means our users are, on average, able to stream video at 1080p or better with satisfactory loading times and little stalling.
DITO scores the highest for all four categories across FWA services
In the FWA category, DITO achieves a clean sweep and wins all four awards outright — Download Speed, Upload, Consistent Quality, and Video Experience — ahead of Smart and FWA services offered by Globe.
About the report
In this report, Opensignal has examined real-world data from our Philippines fixed broadband users.
To reflect the varying ways in which fixed broadband is used we include six different measures of user experience: Consistent Quality, Download Speed, Peak Download Speed, Upload Speed, Video Experience, and Reliability Experience.
Together, these measures capture the wide range of ways households use broadband services, ranging from remote work and education to video streaming and gaming.
The company said it included the four main internet service providers operating in the Philippines whose services are available nationwide — Converge, Globe, PLDT, and Starlink. Separately, it compared users’ experience on three FWA networks as well — DITO, Globe, and Smart (PLDT’s mobile arm).
The analysis period covers their performance over 90 days starting on April 11, 2024, to see how these ISPs fared.
READ MORE TECH NEWS.
