The Philippine information technology and business process management (IT-BPM) sector expects to generate $2 billion in additional revenue and create 80,000 new jobs in 2025, underscoring its resilience and strategic importance to the economy.
These projections, unveiled at the International IT-BPM Summit 2025 under the theme “Rewired for Value: The Global Wake Up Call,” build on strong momentum since the launch of Roadmap 2028 in 2022. Over the past three years, the industry has added 450,000 jobs and $10.5 billion in revenue, contributing more than 8% to national GDP.
“The challenge isn’t about survival—it’s about evolving and remaining indispensable,” said Jack Madrid, president and CEO of the IT and Business Process Association of the Philippines (IBPAP). “We must sharpen our edge, deepen partnerships, and move with urgency.”
Looking further ahead, the sector is projected to reach $42 billion in revenue and employ 2 million Filipinos by 2026. Madrid stressed that achieving these targets requires addressing global disruptions such as next-generation AI agents, geopolitical uncertainties, and shifting customer expectations.
AI, in particular, is viewed not as a threat but as an opportunity for human-AI augmentation. “Machines cannot replicate the deep process knowledge, cultural empathy, and trust that Filipinos bring to global clients,” Madrid said. Currently, 12% of Philippine firms are considered highly mature in AI adoption, with more than 70% expected to be AI-mature by 2028. Industry leaders are also pushing for a national AI strategy to ensure scalable digital skills, governance frameworks, and human-centered integration of AI.
The summit also highlighted the rising role of Global Capability Centers (GCCs), with the global GCC market expected to expand from $100 billion in 2024 to $155 billion by 2027, employing 4 million people. The Philippines, already a key player, aspires to become a global GCC hub, not just for outsourcing but also for innovation and transformation.
Madrid called on government, academia, and investors to support the industry’s transformation through collaborative policies, inclusive regional hubs, and workforce upskilling focused on digital fluency, problem-solving, and critical thinking.
“The future of IT-BPM is not just an industry issue—it’s a national project,” Madrid said. “If we work together, the Philippines will remain at the heart of global services.”
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