Welcome to the agentic enterprise: With Agentforce 360, Salesforce elevates human potential in the age of AI

A year of innovation built on 26 years of trust

At Dreamforce 2025, Salesforce revealed how two decades of connecting customers, data, and trust have led to the next leap in business — the rise of the Agentic Enterprise, where AI doesn’t replace people, it elevates them.

With the launch of Agentforce 360, Salesforce introduces the world’s first platform designed to connect humans and AI agents in one trusted system — empowering every employee to achieve more, every customer-facing moment to deliver more, and every company to operate with unprecedented intelligence and speed.

Salesforce, the leading AI CRM, announced the general availability of Agentforce 360 — the culmination of a year of transformation redefining how work gets done in the age of AI.

While others are just beginning to explore what’s possible with agentic AI in the enterprise, Salesforce has spent the past year delivering it — with four major releases, thousands of customer deployments, and Salesforce itself as Customer Zero, proving how the Agentic Enterprise comes to life.

The Agentic Enterprise represents a new model for work — where AI elevates people rather than replacing them. In an Agentic Enterprise, every team operates with 24/7 intelligence: sales leads are never missed, service never sleeps, and every employee has an AI partner that helps them move faster and make smarter decisions. The result is a new era of productivity, customer connection, and growth.

The platform behind the shift

None of this would be possible without the foundation Salesforce has built as the world’s most trusted customer platform. The very technology that has powered CRM, automation, and analytics now powers AI agents capable of turning every workflow into intelligence, every employee into a multiplier, and every customer interaction into a moment of impact.

Over the past 12 months, Salesforce has worked closely with thousands of customers, advancing Agentforce through four major releases that paved the way for today’s launch of Agentforce 360:

Agentforce (October 2024): Introduced the first enterprise AI agent platform.
Agentforce 2 (December 2024): Improved the Atlas Reasoning Engine for more predictable, grounded results.
Agentforce 2dx (March 2025): Enabled agents to be embedded in any workflow — proactive, triggered, and cross-functional.
Agentforce 3 (June 2025): Delivered enhanced interoperability and governance, preparing enterprises for scale.

These milestones have led to Agentforce 360, which transforms Salesforce beyond CRM — where agents don’t just serve customers but also empower employees, streamline operations, and collaborate with other agents.

Agentforce 360: The core of the agentic enterprise

Agentforce 360 brings together four essential elements that define the Agentic Enterprise:

Agentforce 360 Platform: The foundation for enterprise-grade AI agents, featuring a new conversational builder, hybrid reasoning for greater control and accuracy, and voice capabilities.
Data 360: The trusted, unified data layer that gives every agent context. Innovations like Intelligent Context and Tableau Semantics help turn unstructured data into actionable insights.
Customer 360 Apps: The operational core of every enterprise — powering sales, service, marketing, and operations through deeply contextual AI agents.
Slack: The collaborative interface where humans and agents work together, connecting knowledge, actions, and data in real time.

This integrated approach enables businesses to deploy agents grounded in trusted data; work across teams and workflows; and leverage existing processes, business logic, and data infrastructure. Salesforce’s open ecosystem allows partners to extend these capabilities across industries with tailored AI solutions.

Proven with customers, proven inside Salesforce

Agentforce 360 is not a concept — it’s in action. Inside Salesforce and across more than 12,000 customers, it’s reshaping how work gets done.

Reddit deflected 46% of support cases and cut resolution times by 84%, boosting advertiser satisfaction by 20%.
Adecco handled 51% of candidate conversations outside regular hours, freeing recruiters for strategic engagement.
OpenTable resolved 70% of diner and restaurant inquiries autonomously, improving customer service efficiency.
Engine reduced handle time by 15%, saving over $2 million annually with voice-enabled AI support.
1-800Accountant achieved a 90% case deflection rate during tax week, empowering teams to focus on complex customer needs.

What’s new in Agentforce 360

Agentforce 360 delivers the most advanced capabilities yet for building, deploying, and governing enterprise-grade AI agents across the entire Salesforce ecosystem.

Agentforce platform: More predictable, more human

The new Agentforce Builder lets teams design, test, and deploy agents using natural language — no manual configuration needed. Agentforce Voice adds natural, real-time conversations, while Hybrid Reasoning and Agent Script combine precision and adaptability for reliable outcomes. New observability dashboards also ensure compliance and accuracy over time.

Data 360: Turning data into context

Intelligent Context and Tableau Semantics empower agents to use structured and unstructured data for smarter, consistent decision-making. Integration with Databricks, dbt Labs, and Snowflake standardizes semantics across platforms.

Customer 360 apps: Agents in the flow of work

Salesforce apps now embed conversational agents directly into workflows — from Agentforce Sales and Agentforce Marketing to Agentforce Service, Commerce, and IT Service, each designed to automate tasks and boost productivity.

Slack: The agentic OS for the enterprise

Slack now acts as the central hub for human-agent collaboration with Slack-First Apps, Enterprise Search, and the reimagined Slackbot. The new Model Context Protocol (MCP) also enables real-time integration with AI providers like Anthropic, Dropbox, and OpenAI.

Partners extending the ecosystem

Salesforce’s partner ecosystem amplifies Agentforce 360 with custom-built apps and integrations for specialized use cases. Partners including Anthropic, Google Cloud, OpenAI, Perplexity, and Vercel now offer native support through Slack’s AgentExchange, turning it into a global marketplace for AI agents.