TP in the Philippines, a key unit of global digital services provider TP (formerly Teleperformance), has captured two major honors at the Asian Technology Excellence Awards (ATEA) 2025.
The company won in the AI–Business Services category for its TP.AI FAB orchestration platform, and in the Analytics–Retail category for TP Interact, its next-generation analytics and quality automation tool.
The strong showing reinforces the company’s growing influence in artificial intelligence, automation, and customer experience transformation.
AI engine that scales business impact
TP.AI FAB is the company’s proprietary orchestration platform that blends AI, human expertise, and automation to improve operational efficiency and accelerate digital transformation. Designed for enterprise-scale deployment, the solution supports organizations seeking to sharpen performance and deliver faster, more accurate services.
Analytics platform built for omnichannel insight
TP Interact, the second award-winning solution, leverages generative AI to transcribe, analyze, and score customer interactions across multiple channels. The platform helps brands elevate quality assurance, streamline workflows, and gain deeper insights into retail engagement patterns.
These back-to-back wins underscore TP’s leadership in applying advanced AI-powered customer experience solutions, automation frameworks, and data-driven analytics to support improved service delivery across fast-evolving industries such as retail, e-commerce, and business process management.
